Frequently Asked Questions

Yes, we are happy to custom make a Whiteboard, Pinboard or DESIGNER Glassboard to meet your needs.

We provide Free Shipping to Brisbane, Sydney, Melbourne and Perth Metro Areas based on orders over $200.  Freight to these locations on smaller orders are $15

Our freight calculator will adjust your online order according to your location and order size. We will quote a delivery cost prior to Processing your Order for you to confirm in Non Metro Locations or when larger items have been ordered.

These prices are competitive and are based on Ground Floor Delivery only.

You can pay online though our secure credit card processing facility or contact us and we can send an invoice through for you to pay.

If you have ordered a designer board, we do not expect payment before dispatch. Once your order has completed in manufacture, we will send you through a Tax Invoice.

Payment can be made via EFT transfer or credit card (Mastercard and Visa)

Once you have completed your order, we will send you an Order Confirmation via Email.
If you do not receive this within 24 hours, please contact us on info@costless.com.au

If the product you have ordered is in stock, we can have it dispatched within 48 hours.

Depending on your location it can take up to 10 working days for delivery. Metro deliveries normally take 48 hours from time of dispatch.

It is your responsibility to ensure all Details for Delivery have been advised and are correct. This includes Delivery Address, Key Contact Person for Delivery and any Special Requirements and/or preferred Hours for Delivery. If the address is invalid or there is no one on site to accept delivery, a Re-Delivery Fee will be Charged at your expense.

If it is a large board (or several) requiring tail lift trucks, special delivery, etc, we may ask you to fill out an on-site evaluation form to aid our drivers safe delivery of your goods.

Yes, your average handy man should be able to install the boards quite easily.
We do recommend a 2-person install on large boards due to OH&S.

• Check the area for Installation is clear of wires and pipes prior to drilling
• Porcelain and Commercial surface Boards are built on Magnetic Steel Sheets and will require secure wall fixings
• Standard Frame Boards are installed via Screw Holes in each corner
• L Frame Whiteboards are supplied with a Spilt Batten fixture
• Wall Mates (can be purchased from your local Hardware) are a great tool to help secure the boards to plasterboard walls.

If you cannot arrange Installation yourself, we are happy to organise it for you at an extra cost.
Please contact us for a Quote.

If there are any problems with your order such as damaged stock, please contact us immediately and we will facilitate repairs/replacement/credit.

We believe we sell a great quality products at very competitive prices, however if you are placing a large order in one transaction - contact our team and we will work out a better price for you.

Another question? Send us a message!

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